Tarlac Province’s journey to ISO 9001:2015 begins
By Dr. Joel S. Guileb
Clients of the Schools Division of Tarlac Province will soon experience excellent customer service and delivery of international standards as its journey to ISO 9001:2015 received a go signal from Dr. Estrelita S. Cunanan, officer-in-charge of the Division.
Preparations for the International Organization for Standardization (ISO) accreditation formally started on May 12 when all division personnel attended the Awareness and Foundation Course for ISO 9001:2015 at the Frank Russel White Hall of DepED Tarlac Province.
DepED Tarlac Province hired the services of Quality Management expert Juan C. Aquino, Jr. of the Total Quality Management Office of Subic Bay Metropolitan Authority as consultant.
During the awareness and foundation course, Aquino presented the several stages and activities that “all personnel must pursue with passion and interest.”
OIC-ASDS Dr. Noel L. Linsao, the focal person for ISO certification, pointed out that all government offices are required by Malacañang to be ISO certified to conform to the quality management program of the government.
Linsao emphasized to the participants during the awareness and foundation course that “since our organization is focused on providing services to our clients, we should focus on providing excellent services that will result to the satisfaction of our clients who are school heads, teachers, students and their parents.”
With his time plan, Linsao expects that the Division office will acquire the ISO certification by December this year.
“However, with the assistance of Mr. Aquino, the ISO certification may be acquired at a much earlier date,” Linsao revealed.
Currently, workshops on documentation system for ISO 9001:2015 are conducted to formulate the corporate manual, procedural manuals and work instructions manuals from and quality forms by each unit, job description and specifications of each employee, and a dry run of the customer feedback system of each unit.
Superintendent Cunanan pointed out that the ISO certification is important to implement a system and standard of doing things toward customer or client satisfaction.